The *** to ***** leg was scheduled for Mar 23. On MaI purchased a round trip ticket (with my credit card) from the ********* Airport to *****, **** and back, order Number: *******. Please call our office to schedule your next reservation.Again, we apologize for any inconvenience caused and we look forward to your future travel with Salt Lake Express. The reservation ******* has been canceled and a credit of $72.30 has been kept on your Salt Lake Express account, and we have provided you with an additional $30 travel credit, courtesy of Salt Lake Express, to be used the next time you travel. Our terms and conditions (****************************************************) cover our cancellation safety and refund policy.It is stated that: "No refunds are allowed if cancellation is made less than two (2) days in advance of original scheduled travel. Unfortunately, we are unable to honor that request. We were informed that you had called to request a refund for this ticket. I understand that this can be frustrating but the safety of our passengers and adhering to the law is our upmost concern. The reason for this policy has to with laws around the amount of hours our drivers can legally be on the road per day and week. We always try our best to stay on schedule, and our drivers are unable to wait longer than the extra five minutes beyond the scheduled departure time. Salt Lake Express would like to extend our apologies for the inconvenience you experienced on Apwhile using our service. as i came out of the terminal totally winded the bus was pully away i immediately called dispatch as the bus was insight and request he/she turn around to pick me up and they WOULD NOT thus i had to wait another 4hours for your next shuttle i was told and thus i RAN through the terminal as it is a 15 min. AGAIN I IMMEDIATELY call your dispatch and the bus had not arrived yet and would wait longer than 5 min. My plane was delayed and upon landing i realized i could not reach curbside from the SOUTHWEST gates to the pickup location for shuttles in 5 min. I was taken home by the stranger and had to drive myself to the *********** and used "extended" parking for 4 days at the airport ($40 plus my one way ticket price of $72.30) i am asking for a full refund as i will not be using your services EVER again as a very similar event happened approximately a year ago on the return leg of a trip from the *********** to *********. I WAS LIED TO very inconvenienced, frustrated with your lack of customer care. PICKED UPA PASSENGER AND LEFT IMMEDIATELY. and the other future passenger said HE DID NOT WAIT 5 MIN. and i immediately procured a ride from a total stranger and since it is only 2 miles to the *** from the Maverick went directly there in less than 5 min. instead of turning around he said he would wait at the next stop *** 5 min. I promptly called your dispatch immediately explained the situation and asked her to have the bus driver turn around to come pick me up. I USED THE RESTROOM came out of the store to see the bus pull away from the station. On 4/11/23 using order number #******* i was to be picked up at 10:35 am at the (Maverick 5th ave exit in *********, **.) I ARRIVED at 10:15am and at 10:**** ASKED MY FELLOW PASSENGER to make sure they did not leave me i would "quickly" use the restroom as the bus had not arrived at that point. Actually thee are two separate instances i'll report on the most recent first.
0 Comments
Leave a Reply. |